Last updated: January 1, 2020
Exercise your rights Do not sell my personal dataFederal and state laws require us to disclose how we collect, use, share, and protect your personal information. The law also limits how we can use your personal information. Personally identifiable information that METUS may collect includes:
Personal information does not include:
In all cases where information is collected, METUS will take all necessary precautions to protect the user’s privacy by (1) protecting the confidentiality of any and all information, (2) prohibiting unlawful disclosure of information, and (3) limiting access to all information.
We may use or disclose the personal information we collect for one or more of the following business purposes:
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
When you initiate contact with METUS regarding an issue or problem, any personal information you provide is voluntary. We collect and use only the minimum information necessary to effectively respond to your concern and/or to conduct an investigation. When METUS directly solicits personal information from you in writing, we will specify how the information will be used and will proceed with appropriate notice and consent, if necessary. If you choose to post or share personal information, including photographs, on any public form on the Sites, please be aware that any information you submit can be read, viewed, collected, or used by other forums user. METUS retains no control over any individuals who may subsequently contact or send unsolicited messages to you and is not responsible for the personal information you choose to provide in these forums.
When you provide us with personal information, we may keep a record of the inquiry. In addition, we may store and process personal information and share it with our worldwide subsidiaries and affiliates to better understand your needs and improve our relationship with you. METUS does not use or disclose information gathered from individual visits to the Sites or information you provide to METUS to any third parties with the intention to sell, rent or otherwise market your personal information. METUS may, however, share your personal information with other companies, organizations or individuals if, under a good faith belief, we believe that the access, use, preservation or disclosure of the information is reasonably necessary to (a) meet any applicable law, regulation, legal process or enforceable governmental request; (b) enforce applicable terms of service, including investigation of potential violations; (c) detect, prevent, or otherwise address fraud, security or technical issues; and (d) protect against harm to the rights, property or safety of METUS, our users or the public as required or permitted by law.
METUS may at times employ a third party service provider to perform or assist with on-line surveys, contests, sweepstakes or other promotions, which may include help with administering the survey or promotion, compiling the data or providing customer support. These parties will be required to sign a non-disclosure agreement prior to performing any services with METUS and will be legally obligated not to disclose any personal information received from you. When we conduct a survey, we will make every effort to let you know how the information will be collected and used.
You have the option not to provide personal information to METUS. If you choose not to provide the personal information we request, you can still visit most of the Sites, but you may be unable to access certain options, offers and services that involve our interaction with you.
In the preceding twelve (12) months, we have not sold any personal information.
The Children’s Online Privacy Protection Act ("COPPA"), as well as various other state laws, prohibits unfair or deceptive acts or practices in connection with the collection, use, and/or disclosure of personal information from and about children on the Internet. METUS does not knowingly collect information from children nor does it target its Site or mobile applications to children less than 13 years of age. Children without the consent of their parent or guardian should not submit personal Information to the Site. If we discover that we have collected the personal information of a child, as defined by law, we will take immediate steps to handle that information in accordance with the law. Any minor under 18 years of age may also remove, or request and obtain removal of, online content that is collected and stored when such information is submitted by the user by directly contacting the Webmaster. METUS encourages all parents or guardians to instruct their children in the safe and responsible use of their personal information while using the Internet.
You may, at your discretion, subscribe to and receive information related to METUS products and services, including general METUS communications by postal mail, email, telephone, or mobile device. You also have the right to make or change these preferences at any time. This option does not apply to communications primarily for the purpose of administering order completion, contracts, support, product safety warnings, or other administrative and transactional notices where the primary purpose of these communications is not promotional in nature.
METUS wants to ensure that it accurately records your personal information. You have the right to request the disclosure of your personal information in our possession and mandate revisions when necessary. METUS offers you ways to update and/or to delete incorrect information, barring the need to retain it for legitimate business or legal purposes. In order to update your personal information, METUS may, for your personal protection, require you to verify your identity before we honor the request. In cases where the request is unreasonably repetitive, requires disproportionate technical effort, risks the privacy of others, or would be extremely impractical, METUS may reject the request and work with you to find an alternative solution. Please note that requests made over the phone may be recorded to ensure proper response to your request.
To request more details about the personal information that you directly provided to METUS, click the appropriate web link above or contact METUS at 1-866-545-7510 for assistance. Please note that we require certain pieces of personal information, such as name, and email address or telephone number in order to find you in our systems. This may be more information than we have collected previously. METUS will respond to any such request in an appropriate manner and within a reasonable timeframe.
METUS operates in such a way to protect information from accidental or malicious destruction. As such, subsequent to your request to delete personal information from our system, we reserve the right to retain residual copies from our active servers for a short period of time and may not remove information from our backup systems.
METUS may contract with service providers to place ads on websites owned by third parties. In addition, some websites may be “powered by” a service provider to provide METUS offers on METUS’s behalf. These service providers may send cookies and use web beacons on these third-party websites and on our Sites. The cookies and web beacons may enable METUS to collect information about the pages you viewed and the links you clicked.
Most web browsers offer you the ability to inform websites and ad networks that you do not want your online activities tracked through a “Do Not Track” feature. Your browser settings may allow you to automatically transmit a "Do Not Track" signal to online services you visit. Note, however, there is no consensus among industry participants as to what "Do Not Track" means in this context. Like many online services, METUS does not currently alter its practices when it receives a "Do Not Track" signal from a visitor’s browser.
To find out more about "Do Not Track," you can visit http://www.aboutads.info/ to learn more about network advertising and your choices for opting out. However, METUS is not responsible for the completeness or accuracy of this third party information. Some third parties, however, may offer you choices regarding their tracking technologies. METUS is not responsible for the completeness or accuracy of third party choice notices or choice mechanisms.
Our Policy may change from time to time. If METUS decides to change its Policy, those changes will be posted in this section to keep you updated on the types of information we collect, how we collect such information, whether we disclose it to any third parties, your ability to control how such information is used, and your right to correct any erroneous information collected about you. When we change the policy in a material way, a notice will be posted on our website along with the updated Policy.
We value your opinion and feedback about of services and policy. If you have any questions or concerns about our Policy and how it might affect you personally, please contact the Webmaster at 'Contact Us' button located on our homepage.
Because we value our commitment to information security, we communicate our privacy and security guidelines to METUS employees and strictly enforce privacy safeguards within the company.
By using these Sites, you consent to the terms of our privacy statement and to our collecting and processing of personal information for the purposes given above.
This PRIVACY NOTICE FOR CALIFORNIA RESIDENTS supplements the information contained in the Privacy Statement of Mitsubishi Electric Trane HVAC US, LLC and its affiliates (collectively, “we,” “us,” or “our”) and applies solely to visitors, users, and others who reside in the State of California (“consumers” or “you”). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and other California privacy laws. Any terms defined in the CCPA have the same meaning when used in this notice.
We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). In particular, we have collected the following categories of personal information from consumers within the last twelve (12) months:
Personal information does not include:
We obtain the categories of personal information listed above from the following categories of sources:
We may use or disclose the personal information we collect for one or more of the following business purposes:
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
We may disclose your personal information to a third party for a business purpose in compliance with the CCPA. In the preceding twelve (12) months, we have disclosed the following categories of personal information for a business purpose:
We disclose your personal information for a business purpose to the following categories of third parties:
In the preceding twelve (12) months, we have not sold any personal information.
The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
Access to Specific Information
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:
Deletion Request Rights
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service providers to:
Exercising Access, Data Portability, and Deletion Rights
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:
Only you or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information twice within a twelve month period. Your request must:
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.
Response Timing and Format
We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable.
We will not discriminate against you for exercising any of your CCPA rights, unless otherwise permitted by the CCPA.
We reserve the right to amend this privacy notice at our discretion and at any time.
If you have any questions or comments about this notice, our Privacy Statement, the ways in which we collect and use your personal information, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:
Phone: 1-866-545-7510
Website: www.metahvac.com
Email: customercare@hvac.mea.com
Postal Address:
Customer Care
1340 Satellite Blvd
Suwanee, GA 30024
Last updated: January 1, 2020
Mitsubishi Electric Trane HVAC US (“METUS”) respects privacy issues on the Internet. This Privacy Policy (“Policy”) summarizes how METUS treats information it collects when you access our websites (“Sites”). As a visitor to our Sites, the Policy serves to inform you of the types of information we collect, how we collect such information, whether we disclose it to any third parties, your ability to control how such information is used, and your right to correct any inaccurate information we collect about you.
The Policy applies to METUS’s Sites located at www.metahvac.com, www.mitsubishicomfort.com, www.mitsubishipro.com, www.registermehvac.com, www.mehvac-blog.com, store.mehvac.com, www.mylinkdrive.com, www.mydsg.com/forums, www.jettowel.com, www.buildingconnectplus.com, www.mitsubishielectricadvantage.com, as well as all other websites, domains, services, applications, and products owned and operated by METUS. In cases where certain METUS programs, products and services operate under a different privacy statement, such a policy may supersede or supplement this one. The Policy does not apply to the websites of other companies or organizations to which the METUS Sites link.
These Sites may provide links that offer convenient access to third-party products, services, applications or other websites not affiliated with METUS. Clicking these links will cause you to leave the METUS Sites and be transferred to websites owned and operated by unaffiliated third parties. METUS will make an earnest effort to link only to sites that share our high standards and respect for privacy, but we have no control over any third party websites or their privacy policies (which may differ from that of METUS). We do not endorse or make any representations about third-party websites or products, and the Policy does not apply to any information you may choose to share with third party websites. We encourage you to review the privacy policies of any such third parties before disclosing personal information on their website.
The Sites may at times allow you to share information with a social media network through certain social media features. By using these features, specific information may be collected and shared based on the utility of a given feature. METUS encourages you to review the privacy policies and settings of any such social media sites with which you interact so that you understand how any information collected through the social media network might be utilized.
In general, you can visit these Sites without revealing any personal information about yourself. However, we do collect information on user habits that helps improve the products, services, content, and advertising offered on our Sites. We do so in ways that do not personally identify any single visitor. We may collect, use, transfer, and disclose non-personal information for any purpose. If we do combine non-personal information with personal information, the combined information will be treated as personal information for as long as it remains conjoined.
Our Policy may change from time to time. If METUS decides to change its Policy, those changes will be posted in this section to keep you updated on the types of information we collect, how we collect such information, whether we disclose it to any third parties, your ability to control how such information is used, and your right to correct any erroneous information collected about you. When we change the policy in a material way, a notice will be posted on our website along with the updated Policy.
We value your opinion and feedback about of services and policy. If you have any questions or concerns about our Policy and how it might affect you personally, please contact the Webmaster at 'Contact Us' button located on our homepage.
Because we value our commitment to information security, we communicate our privacy and security guidelines to METUS employees and strictly enforce privacy safeguards within the company.
By using these Sites, you consent to the terms of our privacy statement and to our collecting and processing of personal information for the purposes given above.
